Help I exited the module and I don't want to start over again!
A: You don't have to. You
only have to logon and the program will take you directly to the
module you were studying last.
program will not recognize my username and password.
sure to safekeep your username (we recommend using your email address)
and password. It has been noted most of the time when the program
does not accept your username and password it is because you are
using a different username and password.
Q. I cannot
download the pdf files.
answer: It is most likely you do not have enough Ram Memory and
your computer speed is not sufficient to rapidly download the pdf
files. Some of the pdf documents are 50 plus pages. Our recommendation
is to be patient. Also make
sure you have the pdf viewer installed which can be downloaded for
free at Adobe click
here to download the viewer.
2nd answer: Disable
your Firewall software to unblock pdf viewer and your pop-up
function if you find you have problems with the downloading of pdf
documents and pop-up messages.
Q. The self-test questions
are not accepting my ansers. What shall I do?
A. You most likely copied
and pasted the anser- which we do recommend- but if that fails please
type in your anser directly into the text box provided. If all else
fails contact the administrator at email@example.com
Q. I lost my downloaded material
from the previous modules, can I go back and access the material?
A. No you cannot go back.
Our terms at the beginning are clearly stated that you must have
access to a printer and have some portable drive like a flash drive
or zip drive that will store all the information you will need to
record. Under certain circumstances we may proved you with the lost
material via email.